Privacy Policy

Personal Information:

• Name, email address, phone number
• Payment information for subscriptions and billing
• Account credentials and profile data

Non-Personal Information:

• IP addresses, browser type, device information
• Cookies and analytics data
• Usage patterns and interaction with our Services

One free HostRafiki account works across our apps and on the web at account.hostrafiki.com. For the account itself we store:

• Your name and email address, and whether you have confirmed the address
• A password, stored only as a salted hash (we never store it in readable form)
• Your plan (new accounts start on the Free plan, which does not expire)
• A sign-in session for each device you are signed in on. Sessions expire after 90 days, and you can sign any of them out from the Security page of your account
• When you last used an app, and which device platform (Android or iOS) and app version it was

On the web you can see and change these details, download everything we hold about you, and delete your account.

Each HostRafiki app has its own privacy policy, written for what that app actually does with your data. The policy for an app is the one that applies when you use that app.

• RafikiHPress: a mobile app for writing and publishing to your WordPress sites

• RafikiHPress privacy policy

HostRafiki uses collected data to:

• Provide and improve hosting and product services
• Process payments and manage subscriptions
• Communicate important updates, support, and promotions
• Ensure security, prevent fraud, and maintain system integrity
• Personalize and enhance your user experience
• Apply your plan’s limits (for example how many WordPress sites you can connect) and understand, in aggregate, how our apps are used

We do not sell your personal data. Information may be shared in the following circumstances:

• With service providers who assist in delivering our services (e.g., our hosting provider, email delivery, crash reporting, payment processors, analytics providers)
• When required by law or legal processes
• In connection with business transfers, mergers, or acquisitions

HostRafiki uses cookies and similar technologies to improve website functionality and track performance. Types of cookies:

• Essential: Required for website functionality
• Performance & Analytics: Measure usage and improve services

Users can manage cookies via browser settings or our website cookie consent notice.

We implement robust security measures including:

• Encrypted data transfers via SSL
• Real-time monitoring and Imunify360 protection
• Secure server storage and backups
• Passwords stored only as salted hashes, and sign-in tokens that can be revoked at any time

Depending on your jurisdiction, you may have rights including:

• Access and correction of personal data
• Request deletion of your data (app account holders can delete their account directly in the app)
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights: Contact officialhostrafiki@gmail.com

HostRafiki does not knowingly collect personal information from children under 13. If we become aware that personal data has been collected from a child, we will take steps to delete it.

We retain personal data only as long as necessary for providing services, complying with legal obligations, or resolving disputes.

HostRafiki account data is kept while your account exists and is removed when you delete it. Server logs, which may include IP addresses for failed sign-in attempts, are kept for about 14 days.

HostRafiki may update this Privacy Policy periodically.

• Changes are effective immediately upon posting
• Notice may be sent via email or dashboard notification
• Continued use of Services constitutes acceptance of the updated policy

For questions or concerns about privacy:

• Email: officialhostrafiki@gmail.com
• Address: HostRafiki HQ, Kampala, Uganda